Inside The Growth Room of Andriani Sarastiti, Customer Care at Barclays UK

Andriani is a Customer Care at Barclays, United Kingdom. She is also the Founder of HeyCov and previously worked as Account Manager at Pack Associates


Say "Hi" and connect with Andriani on LinkedIn



1) To kickstart, could you share about your current role, what the company does and a bit about your career background?


Last year, I decided to join Barclays as one of the BIG 4 within the UK Banking Industry. Currently, I am working as Customer Care B3 level-Essential Banking for the UK West-Midlands market area (based at Solihull Branch).


My career background is quite random, but prospective. I started my career back in 2016 as an Intern, and as soon as I climbed up, I decided to get my master's degree in the UK. Back to corporate life at the end of 2020 as Account Manager at marketing startup based in Manchester and took the offer from Barclays on August 2021.



2) Can you describe what your typical workday looks like?


Generally, I'm here to help customers manage their day-to-day banking. Divided into two areas, F2F (Face to Face) and InBound (Telephony & Email Services), we help customers achieve their banking needs. F2F on a daily basis, we offer the services/products/campaign that is beneficial for the customer or any services that you can't do through telephone or Online Banking. However, Inbound offers flexibility on their banking needs. A banking job always sounds like a typical 9-5. But with the company I'm working for, it's much more challenging than the normal retail banking life.



3) What does personal growth mean to you?


Integrity. The quality of being honest and having strong moral principles is my key to personal growth. I always try to do the right thing reliably. I believe I'll go down without integrity. And to be honest, this is the one that helped me get the interviewer's heart. Growing stronger and bigger doesn't mean you have to tress-pass moral values, right?



4) Is there a habit you consciously exercise to ensure you achieve your ideal personal growth?


Networking. It is the one that I think has had a significant impact on my personal growth. I am extroverted, talk-ative, and love to surround myself with people from different environments. I am constantly networking with others and it really broadened my sights. The intention here isn't to make friends, but for input. As mentioned before, my personal growth depends on how stable my integrity is. And integrity in life is affected by inputs. I joined many organizations to improve my inputs, not always to engage personally with the people. And I feel accountable because of my network. I found so many people around me with different perspectives, and it helped me choose my own direction.



5) What does it mean to grow in your career? How do you measure your career growth?


For me, it's effortless to measure career growth. It's just a game of numbers. I can't just explain that I have done my best and broke my leg on it. On the simple way, if my numbers are stagnant, it means there's no growth. I have to learn different things to maintain it from the static situation every day.

In my previous role, performance was based on sales. So I have to prove it with numbers that I grow more significant than before. My current position's performance is based on how I solve and deliver customer needs. So I have to prove that the number of end-to-end processes that I've done has to be better than before. And in general, it's not only the number of things that I learned but also the numbers that I earned in my pocket, obviously.



6) Aside from your full-time job, is there anything else you like to do outside work?


I'm not sure if I like it, but outside of work, I am a mother. I don't know the answer when people ask me, "how do you do it altogether?". I give myself permission to have a dishwasher full of dirty dishes, have my little ones at the nursery, and sometimes with my sisters-in-law, then be okay with walking down the street as my daily exercise. I enjoyed myself with Montessori play with my little one, reading parenting books, discussing geopolitics with my husband while building his TikTok together. The main issue is that me, my mom, and my grandmas are very privileged to choose whether or not to work, but we choose to. My mom said, "show your daughter that she has the same career opportunity that men do."



7) Are there any books, podcasts or apps that have been helpful for your growth?


As a graduation gift, I got this book from a friend back in 2019. Magic of not Giving A F**k by Sarah Knight. This one is well said and helps me start a network with positive people and stops me from pleasing everyone before myself. I sometimes listen to Ted Talks daily podcast when I am bored with my Spotify playlist, and it's good to know the broader perspective from different backgrounds.



8) Any tips you’d like to share for those who are looking to venture into similar roles?


Put this in your mind. No matter what degree background you have, there's always a way to jump into the banking sector. Show dedication, commitment, and passion for the financial market and its institution. It requires a series of psychometric tests to fully assess our suitability. Most of it includes numerical skills (the main one), critical thinking, communication skills, and behavioral preferences. If you pass them, the interview will be in your hand.



9) Finally, what is the one quote you always live by?


My husband mentioned this two months after I gave birth, “now or never” and woke me up from my postpartum life. I’ll keep growing and constantly climbing up because if it is not now, then it will never happen.



 


Looking to kickstart your banking career with Barclays UK?


Check out their open roles for in Barclays careers page!



 


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